The process was fairly painless. We filled out a form with basic questions, age, supplements and any conditions or symptoms we have. The instructions for the hair removal was simple – brush hair forward from the back, and cut as close to the scalp as possible. My husband had just shaved his head so we used another source of hair. I’ll let you figure that out on your own. (He’s going to kill me when he reads this!) The company says any hair will work, so it’s all good. They provided the forms and a small baggy to collect the hair. Easy procedure!
I bought postage for the United Kingdoms and mailed that off today for a total of .98 cents! That’s the hidden fee that you may be searching for, BUT really isn’t hidden – it can be found in their FAQ’s link. The grand total comes to $85 for intolerance test, and another $10 for nutritional test (minerals, vitamins, fats, etc.), and less than a dollar to mail it off = $95.98. AND… if you have a bulk buy you SAVE $$. I bought for my entire family (4 of us) and saved something like $65.
So far I’ve been very pleased with their speedy replies via email. I like to ask a lot of questions. (I can hear everyone that knows me laughing right now… and muttering comments to themselves.) They won’t return phone calls in the USA (can’t blame them), but emails seem to work just fine. So far, so good. Turn around time is said to be 7 days from the time they receive the samples. At this time, I have no reason to believe otherwise.